Technical Account Manager

Asana · Tokyo · hybrid As a Technical Account Manager at Asana, you'll act as a strategic technical advisor to our largest and most complex enterprise customers. You'll partner closely with customer stakeholders to drive technical enablement, ensure sustained adoption, and align Asana's capabilities with their organizational goals. This is a cross-functional role requiring strong technical acumen, customer empathy, and the ability to influence both internal and external stakeholders. Key Responsibilities: Own post-sales technical relationships for enterprise customers, serving as their primary advisor and partner as they scale on Asana. Deliver best-practice guidance on Asana APIs, third-party integrations, authentication (SAML/SCIM), cloud security, and administrative governance tailored to each customer's technical environment. Maintain in-depth knowledge of customer technical architecture and business priorities to proactively anticipate and solve technical challenges. Partner with Sales and Customer Success Managers (CSMs) to monitor customer health, track engagement trends, and identify risk early while uncovering expansion opportunities. Coordinate technical escalations, migration projects, and critical incidents in partnership with cross-functional teams, ensuring clear communication and prompt resolution. Standardize technical knowledge across the team by developing reproducible best practices, documentation, and playbooks. Collaborate with Support, Product, and Engineering to deliver a unified customer experience and advocate for customer needs on the product roadmap. Requirements: 5+ years of experience in a customer-facing consultative technical role (such as TAM, Solutions Engineer, or Implementation Consultant) within the SaaS space. Background in workflow management, automation, or business process management (BPM) software, with a focus on solving problems in the application layer and business logic. Proven track record partnering with and influencing senior stakeholders in large enterprise environments. Strong technical acumen across APIs, system integrations, enterprise authentication protocols (SAML, SCIM), and cloud IT infrastructure. Native-level fluency in Japanese (verbal and written), with professional working proficiency in written English (reading and writing, with company-provided AI translation tools welcome). Strong presentation, documentation, and communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences.