Executive Director, Client Experience Engineering

CVS Health · Woonsocket, RI · $175,100.00 - $334,750.00 We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do. The Executive Director, Client Experience Engineering oversees the myPBM platform in Pharmacy Services Segment in CVS Health. This role involves working with business stakeholders, technology teams, vendors, and external partners to align technology solutions with strategic goals and objectives. Responsibilities Lead a cross-functional team of technology professionals supporting portfolio assets and large data workloads on Angular & Java, Azure, and Google Cloud. Utilise expertise in cloud technologies to develop and implement modern data domain solutions, analysing use cases and creating innovative solutions that meet business needs. Co-lead solution engineering discipline, guiding and mentoring talent in implementing solutions across various technology platforms. Collaborate with stakeholders to understand business processes, challenges, and objectives, translating these into effective implementation plans. Assess issue risks and develop mitigation strategies to minimise impact on clients. Build and execute on the platform strategy to be best in class PBM solution. Provide strategic directions to develop and execute modernisation vision by creating single sources of truth within domain contexts. Innovate by adopting and implementing AI into business processes and software engineering. Focus on strategies to reduce the cost of change, deploy automation, increase speed to market, enhance technology relevance, and ensure platform scalability and serviceability. Establish and implement application development standards to promote modularisation of Client Experience functions and creation of domain services for consistent client and member experiences. Manage overall delivery, ensuring quality, design, timeliness, budget adherence, and alignment with key OKRs and KPIs. Oversee IT budget, resources, and vendors delivering IT projects and services in alignment with OKRs. Maintain effective communication and collaboration with business stakeholders, vendors, and external partners, meeting business requirements and expectations and resolving issues or escalations. Ensure compliance of systems and applications with company policies, standards, and regulations, identifying, assessing, and mitigating risks and controls. Promote a culture of innovation and strategic thinking within the organisation, encouraging new ideas and continuous improvement in business and technical processes. Inspire and mobilise teams towards talent development, creating an environment that fosters acquisition of new skills and continuous improvement. Address challenges related to organic growth, system performance, and end-of-life software/hardware while ensuring compliance with regulatory requirements. Requirements 15+ years of experience in IT, including 4 years at Director+ level, leading teams in application/system architecture & development on Cloud technologies. 10+ years in managing client-facing systems in development, operational and production support, cross-functional resolution, executive reporting, and SLA adherence. Skilled at managing cross-functional issues and leading diverse teams without direct authority. 5+ years in leading and scaling support operations. Experience in AI technologies. Proficient in cloud engineering, designing scalable and secure cloud infrastructure. Strategic planning for enterprise applications, focusing on growth, performance tuning, and optimisation. Analysed enterprise platforms to identify deficiencies and recommend improvements. Experienced in budgets, strategic planning, process enhancement, technical leadership, HR management, and staff development. Preferr