Lead Director- Digital Product – Membership, Engagement & Retention

CVS Health · $144,200.00 - $288,400.00 · remote We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. As the Lead Director- Digital Product – Membership, Engagement & Retention, you will serve as the dedicated domain engineering and product leader responsible for driving the digital product strategy, technical architecture, and software delivery across the Membership, Engagement, and Retention domain. Key Responsibilities Domain Product & Engineering Leadership Lead software, data engineering, Data Science, and Epic Analyst initiatives across key operational programs. Manage a dedicated cross-functional engineering and technical team focused on building, scaling, and optimizing technology. Act as the primary operational and technology bridge between executive leadership and hands-on execution teams. Strategic Alignment & Operational Partnership Partner closely with functional operational leads to digitize worklists, automate manual interventions, and eliminate reliance on unscalable tools. Drive operational technology metrics directly tied to patient retention rate, panel stability, service recovery turnarounds, roster accuracy, and value-based care attribution efficiency. People Leadership & Team Development Direct and mentor a domain squad of product managers and designers working alongside engineering leads to execute the strategic vision. Drive a culture of product discipline,establishing clear KPI frameworks, product health metrics, continuous feedback loops with frontline teams, and outcome-oriented roadmaps. Qualifications & Key Competencies Domain & Operational Expertise: 5–8+ years of leadership experience in healthcare software engineering, digital product management, or health-tech execution. Technical & Platform Mastery: Deep understanding of enterprise CRM platforms, cloud data pipelines, and API-led integration architectures. Leadership & Execution: Demonstrated track record leading multi-disciplinary technology pods delivering complex, high-reliability software solutions. Analytical & Operational Rigor: Exceptional ability to dissect complex operational bottlenecks and engineer automated software solutions. Cross-Functional Communication: Excellent communication skills to interface effectively with senior executive leaders, operational program managers, and hands-on software engineers. Required Experience & Education Education: Bachelor’s degree required; Graduate degree and/or clinical background preferred. Experience: 10-15+ years of progressive leadership experience spanning healthcare operations, clinical technology product management. Track Record: Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations to improve patient growth and engagement pathways. Travel & Location Domestic travel approximately generally once per quarter, but could be more frequent. Location remote anywhere in the U.S. Pay Range $144,200.00 - $288,400.00 Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.