Software Engineer

Cisco · Richardson, Texas · $128,600.00 to $184,900.00 Cisco's Customer Experience (CX) engineering organization is seeking a Software Engineer to play a critical role in shaping the future of AI-driven solutions across their product and services portfolio. As a Software Engineer, you will leverage your expertise in software engineering and AI/ML technologies to build robust, scalable systems that solve real-world business challenges and deliver exceptional value for customers and partners. Key responsibilities: Design, develop, and maintain Python-based applications, scalable RESTful APIs, and microservices that seamlessly integrate AI/LLM capabilities. Implement CI/CD pipelines (Jenkins, GitHub Actions) and deploy containerized applications using Docker and Kubernetes across major cloud platforms (AWS, Azure, or GCP). Ensure operational stability through comprehensive Pytest suites, rigorous code reviews, post-mortems, and on-call rotations. Partner with cross-functional teams, including design and product management, to translate requirements into high-quality, delivered features. Minimum qualifications: Bachelor's with 5+ years of related experience, or Master's with 3+ years of related experience. Experience in Python development. Experience with Docker for containerization and Kubernetes for orchestration and CI/CD pipelines. Experience leveraging AI-assisted development environments, such as GitHub, or CoPilot or Cursor to accelerate the SDLC while maintaining code quality standards. Experience in RESTful API design and relational data modeling. Preferred qualifications: Experience with frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers. Experience with LLM APIs (OpenAI, Anthropic, etc.) or open-source models. Knowledge of vector databases (eg: Pinecone, Weaviate, ChromaDB) and semantic search. Experience with Git, secrets management (HashiCorp Vault), and object storage (S3/MinIO). Excellent communication and collaboration skills; experience working in Agile/Scrum environments and a commitment to creating comprehensive technical documentation. Cisco networking knowledge is a strong plus. Benefits: Medical, dental, and vision insurance 401(k) plan with a Cisco matching contribution Paid parental leave Short and long-term disability coverage Basic life insurance Paid time away (vacation, holidays, sick time) Optional 10 paid days per full calendar year to volunteer Salary range: $128,600.00 to $184,900.00 per year (U.S. and/or Canada locations)