Network Operational Resident Engineer

Hewlett Packard Enterprise · Grand Rapids, Michigan · Annual Salary USD 109,000 - 251,000 · remote As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, security, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence. The Resident Engineer will work closely with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives. This role requires a highly motivated engineer with strong experience supporting enterprise networks, WAN and SD-WAN environments, security platforms, wireless technologies, network migrations, and customer-facing operational engagements. Responsibilities: Serves as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Juniper SRX, and Mist Wireless technologies. Designs, deploys, configures, operates, and troubleshoots Mist-managed WAN Edge and SSR-based SD-WAN solutions. Provides technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity. Configures, operates, and troubleshoots Juniper SRX platforms, including routing, security policies, security zones, NAT, VPN/IPsec connectivity, and high-availability deployments. Supports Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization. Uses Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network and end-user connectivity and performance issues. Troubleshoots complex issues across WAN, SD-WAN, SRX, routing, security policies, VPN/IPsec, wireless connectivity, authentication, roaming, RF, and application connectivity. Applies strong networking fundamentals to troubleshoot BGP, OSPF, TCP/IP, LAN/WAN connectivity, routing policies, VLANs, DHCP, DNS, NAT, and VPN/IPsec. Analyzes network behavior and performance to identify root causes and recommend technical and operational improvements. Supports production changes, maintenance activities, software upgrades, incident resolution, and technical escalations. Collaborates with customer engineering and operations teams, HPE support organizations, and engineering teams to resolve complex technical issues. Develops and maintains technical documentation, implementation procedures, operational procedures, and troubleshooting guidance. Provides knowledge transfer, technical guidance, and mentoring to customer technical teams. Maintains strong ownership of technical issues and communicates status, risks, findings, and recommendations effectively to customer stakeholders. Works as an integrated member of the customer's technical environment, remotely and onsite as required, with approximately 25% travel to Grand Rapids, Michigan. Provides flexibility to support planned production changes and maintenance activities outside normal business hours when required. Education and Experience Required: Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Information Technology, or equivalent practical experience. Typically 6-10 years of experience in enterprise networking, network engineering, consulting, or related technical roles. Demonstrated hands-on experience supporting complex enterprise network environments. Previous experience in a customer-facing engineering, consulting, professional services, or Resident Engineer role is preferred.