Product Operation - Technical Analyst

Syneos Health · IND-Hyderabad-Hybrid · hybrid Syneos Health is seeking a highly skilled Workday Technical Developer to support, maintain, and enhance its enterprise Workday ecosystem. The ideal candidate combines deep technical expertise with a business-focused mindset, delivering day-to-day operational support while designing, developing, and implementing innovative integration solutions. Job Duties & Responsibilities: Integration Support & Operations Provide ongoing production support for Workday integrations supporting HR business processes. Monitor integration health and proactively identify, troubleshoot, and resolve integration issues. Perform integration restarts, error resolution, root cause analysis, and corrective actions. Respond to incidents, service requests, and production support tickets within established service level expectations. Maintain integration documentation, support procedures, and operational runbooks. Integration Development Design, build, test, deploy, and maintain new Workday integrations. Develop scalable and secure integration solutions using Workday-native technologies and external APIs. Partner with business stakeholders to gather requirements and translate them into technical solutions. Perform impact assessments and recommend integration architecture improvements. Ensure integrations adhere to security, governance, and data privacy requirements. Required Qualifications: Bachelor’s degree in information technology, Computer Science, Information Systems, or equivalent professional experience. Minimum 3 years of hands-on Workday integration development experience. Develop and maintain integrations utilizing: Workday Studio Enterprise Interface Builder (EIB) Cloud Connect Core Connectors Workday APIs REST and SOAP web services Reports-as-a-Service (RaaS) Workday reporting and calculated fields Workday Orchestrate / Orchestration Support inbound, outbound, and middleware-based integration architectures. Collaborate with internal and external partners to troubleshoot data exchange issues. Strong understanding of XML, XSLT, JSON, web services, and API integrations. Demonstrated experience supporting Workday’s semi-annual release process, including release review, impact assessment, regression testing, and remediation of integration-related issues. Hands-on experience using Jira, ServiceNow or similar enterprise platforms. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills. Preferred Qualifications: Workday Certification or Workday Pro Certification. Experience developing and deploying Workday Extend applications. Experience with Dashboard and Discovery boards. Experience with middleware platforms and enterprise integration patterns. Familiarity with security frameworks, data governance, and compliance requirements.