Senior Premium Network Support Engineer – ClearPass & Wireless

Hewlett Packard Enterprise · Heredia, Heredia · hybrid We are seeking a highly skilled HPE Aruba Premium Support Engineer to provide expert-level technical support for HPE Aruba ClearPass, AirWave, Central On-Prem and Enterprise wireless WLAN product groups. The ideal candidate will have deep expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and centralized network management and security mechanisms like 802.1X, PKI, and encryption standards, along with experience in enterprise network security and wireless technologies. Responsibilities: Provide premium-level technical support for HPE Aruba ClearPass (NAC), AirWave (network monitoring), WLAN products and Central On-Prem (network management). Troubleshoot and resolve complex authentication, authorization, and accounting (AAA), RADIUS, TACACS+, enterprise wireless wlan product issues and 802.1X issues in HPE Aruba ClearPass. Support HPE Aruba AirWave for network monitoring, performance tuning, and troubleshooting. Provide expertise on HPE Aruba Central On-Prem, managing configurations, troubleshooting device connectivity, and optimizing network performance. Work closely with enterprise customers, partners, and internal teams to resolve critical issues and provide timely support. Perform root cause analysis (RCA) for recurring network security and management issues. Assist customers with software upgrades, patches, and migrations for ClearPass, AirWave, Central On-Prem and WLAN products. Collaborate with HPE Aruba engineering and product teams to identify bugs, propose enhancements, and improve platform stability. Document troubleshooting procedures, best practices, and create knowledge base articles for internal and external use. Provide technical training and mentoring to customers and junior support engineers. Support network integration with Active Directory (AD), LDAP, PKI, SAML, OAuth, and third-party security solutions. Education and Experience Required: Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. Typically 6-10 years experience. Advanced English Level. Knowledge and Skills Required: Strong proficiency in RADIUS, TACACS+, and LDAP for secure authentication and access control. In-depth understanding of 802.1X, PKI, firewalls, VPNs, endpoint security, and encryption standards. Extensive experience working with HPE Aruba ClearPass, Cisco ISE, or similar AAA solutions, as well as AirWave and Central On-Prem for network monitoring and management. Solid grasp of TCP/IP, VLANs, routing, and switching, ensuring seamless network operations. Strong analytical skills with expertise in log analysis, packet captures, and debugging complex network issues. Familiarity with Python, Bash, and automation tools for efficient troubleshooting and task automation (a plus). Excellent problem-solving abilities, technical documentation skills, and customer communication to ensure clarity and efficiency in issue resolution. Proven ability to manage critical customer escalations and perform effectively in fast-paced, high-stakes support environments.