Lead - Solution Engineer

Freshworks · Chennai, TN Organizations everywhere struggle with the costs and complexities of software solutions that promise to simplify their lives. Freshworks offers a fresh vision for how the world works, building uncomplicated service software that delivers exceptional customer and employee experiences. As a Lead - Solution Engineer, your primary responsibilities include: Collaborating with Enterprise customers to identify and address their most critical business challenges. Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals. Gathering requirements effectively to clearly define customer problems. Building and presenting compelling demonstrations of Freshworks ITOM products. Articulating the value of Freshworks solutions to a variety of audiences. Embracing lifelong learning and continuously developing your skills. Evangelizing the refreshing user experience offered by the Freshworks platform. The ideal candidate will have 6-8 years of experience in Solution Engineering and/or IT Operations, excellent soft skills and presentation abilities, and a strong understanding of ITOM/ITAM domains. At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software, and we're committed to fostering an environment that enables everyone to find their true potential, purpose, and passion.