Presales Customer Engineer

Cloudflare · Hybrid · hybrid Job Overview As a Presales Customer Engineer at Cloudflare, you will play a crucial role in the company's technical go-to-market strategy. You will work closely with enterprise clients to understand their technical requirements and design bespoke solutions using Cloudflare's products and services. Key Responsibilities Technical Validation : Lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions. Customer Adoption & Value Realization : Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. Commercial Accountability & Expansion : Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Trusted Advisory : Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders. AI Orchestration & Workflow Automation : Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks. Education & Enablement : Partner closely with the Enablement Team to design, build, and govern technical resources. Requirements Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer. Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Excellent communication skills with the ability to translate deeply technical concepts into business outcomes. Proven track record of operating in a quota-carrying or revenue-aligned environment. Exceptional presentation and stakeholder management skills. Technical breadth in at least four of the following areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, Developer Platform Fluency. Nice to Have Track record of creating and delivering technical enablement that accelerates customer adoption of complex platforms. Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native background. What We Offer Competitive salary Opportunity to work with a talented team Flexible work arrangements Professional development opportunities