Head of Technical Operations

Trainline · London, Greater London · £120K · hybrid We are looking for a Head of Technical Operations to join our team. As Head of Technical Operations, you will be a trusted partner to senior leaders across Technology, Data, Finance and Product. You will shape the insights and recommendations that guide investment and efficiency decisions across the whole portfolio. Responsibilities: Own and manage the Technology budget, working with teams across the department to align spend with our strategic goals and make sure we use our money wisely across teams, tools and initiatives Lead headcount and capacity planning in collaboration with Engineering, Product and Talent, supporting workforce planning and our hiring roadmap so that teams have the right people at the right time Manage relationships with external technology vendors and partners, leading contract negotiations, performance reviews and renewals, while continually improving the value we get for our spend Build and maintain dashboards and operational measures that give clear visibility of delivery progress, incidents and team efficiency, turning data into insight that helps leaders make faster, better-informed decisions Partner across Technology and Data to form clear views and recommendations on how we improve efficiency and get the most from our investment, including where to reallocate spend, reduce waste and speed up delivery Track the benefits we gain from our investments and share what we learn, so that future decisions are even stronger Build trusted relationships with Directors, VPs and executive leaders across Technology, Data, Finance and Product, crafting clear narratives that bring complex financial and operational data to life and encourage confident decisions and action Lead, support and develop your team, creating an inclusive environment where everyone can do their best work Requirements: Significant experience in a senior technology operations or technology programme management role, with a record of leading teams and delivering results in a complex environment A solid understanding of budget management and financial modelling within a technology setting Experience managing vendor relationships and negotiating contracts that deliver good value Hands-on experience using dashboards, tools and key performance measures to give technology teams clear visibility of how they are performing Excellent communication and leadership skills, with a talent for explaining data through clear, engaging stories The ability to build trust and influence Directors, VPs and executive leaders, shaping narratives that lead to decisions A commercial, curious mindset, with the confidence to form a point of view and make clear recommendations on investment and efficiency Ideally, experience in a high-volume digital or consumer business such as travel, e-commerce or fintech, and familiarity with Agile ways of working in cross-functional teams Benefits: Private healthcare and dental insurance Generous work from abroad policy 2-for-1 share purchase plans An EV Scheme to further reduce carbon emissions Extra festive time off Excellent family-friendly benefits