Lead Site Reliability Engineer

Humana Inc. · Louisville, KY · $117,600 - $161,700 per year · remote The Lead Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of new software and updates to installed applications. Key Responsibilities: Lead the reliability, availability, and performance of critical enterprise applications and platforms. Drive incident management efforts, including leading high-severity production incident bridge calls and coordinating cross-functional teams through resolution. Implement and maintain observability, monitoring, and alerting solutions using tools such as Dynatrace, Splunk, and similar platforms. Oversee application deployments, configurations, testing, and production releases to ensure stable and seamless delivery of software updates. Conduct root cause analyses (RCA) for production incidents and identify opportunities for continuous improvement and operational excellence. Partner with engineering, platform, and business teams to establish reliability standards, operational best practices, and support models. Develop and maintain automation, tooling, and operational processes to improve service reliability, reduce manual effort, and enhance system performance. Leverage AI, Generative AI, and agentic AI capabilities to support operational analysis, troubleshooting, and engineering productivity. Ensure proper controls, documentation, and governance are maintained across software development, testing, and production environments. Provide technical leadership and mentorship to engineers while influencing reliability strategy and engineering best practices. Support critical pharmacy technology operations, including participation in after-hours and weekend escalations as needed. Advise stakeholders and senior leadership on reliability risks, incident trends, service health, and strategic improvement initiatives. Required Qualifications: Bachelor's degree in computer science or related field. 8 or more years in information technology field, SRE, DevOps, Platform Engineering. 2 or more years of project/technical lead experience. Demonstrated ability to lead high-severity incident and service restoration bridge calls, including coordination and communication with senior leadership. Must possess strong verbal communication skills, remain composed under pressure, provide clear status updates, drive technical teams toward resolution, and confidently manage stakeholder expectations during critical outages. Ability to perform root cause analysis over a broad range of software technologies in a large, multi-system production environment supporting critical pharmacy operations. Understanding and experience with generative and agentic AI tools for authoring and analysis. Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Availability for occasional and/or weekend escalations on an as-needed basis, to support pharmacy releases and escalations. Preferred Qualifications: Master's Degree. Domain knowledge and experience working in the health care sector, specifically pharmacy. Experience with .NET, Java, Typescript, SQL Server, Oracle Database, Postgres, MongoDB, Kubernetes, Temporal, and similar technologies, particularly in a regulated enterprise environment. Experience working with Agile SDLC and/or Scrum. Extensive experience with large-scale observability tools such as Dynatrace and Splunk. Work Arrangements: Remote position with occasional travel to Humana's offices for training or meetings. Must have a dedicated workspace with reliable internet connectivity (minimum 25 Mbps download, 10 Mbps upload). Salary and Benefits: $117,600 - $161,700 per year. Eligible for bonus incentive plan. Competitive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more.