Technical Support Engineer

Cloudflare · In-Office · €28,000-39,000 · onsite About the Role: Cloudflare is seeking a Technical Support Engineer to join our team PAYGO in Lisbon, Portugal. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. Responsibilities: Provide support on our Application Performance and Developer Platform products Work with customers to solve technical support issues Collaborate with the Technical Operations team to resolve complex problems Take ownership and ensure customer issues are solved Drive cases to completion Requirements: Experience working in a customer-facing role Familiarity with Developer Platform products Experience solving HTTP, DNS, SSL, Cache, and other networking-related problems Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) Comfortable communicating through various support channels (emails, live chats, phone calls, virtual meetings) Nice to Have: Fluency in German, Japanese, French, Spanish, Portuguese, or Mandarin Familiarity with Cloudflare and active site using our platform Experience with Nginx, Apache, IIS, or other web servers Knowledge of DNS/CDN, Cache/SSL/Cloudflare Workers Experience with PostgreSQL, MySQL, MS SQL, or other database servers Experience with Cloudflare Workers and/or JavaScript Experience with video encoding and streaming solutions Compensation: Estimated annual salary of €28,000-39,000 for Portugal-based hires Eligible to participate in Cloudflare's equity plan