Tax Support Agents, Contract - Fully Remote

Are you passionate about the chance to bring your Tax support experience to a world-class company, with unlimited career growth opportunities? Thomson Reuters is looking to add a self-motivated Tax Support Agent. This is a well-established global team, that supports cutting-edge Tax Products to deliver best-in-class customer experience. The ideal candidate has a combination of problem-solving and good communication skills in English and/or French. Key Responsibilities Provide taxation support to clients by telephone and email for various tax software for Professionals and Consumers Apply active listening skills to diffuse potentially tense customer interactions Apply company policy and procedures to resolve routine customer issues Log orders from customers who would like to purchase products Participate in software quality control testing Write standard answers for frequently asked questions (FAQ) Determine recurrent issues coming from different clients and inform the supervisor Required Qualifications Good knowledge of income tax Demonstrated ability to work collaboratively and cross-functionally Strong time management skills and ability to manage multiple priorities Ability to perform well under pressure Good communication (verbal & written) Strong problem-solving abilities, ability to generate innovative approaches and solutions to problems Team player with a flexible attitude and approach Customer service orientation and experience, with proven success in customer support and relationship management Willingness to learn additional products and services as needed to meet client demand Minimum of 1 year of relevant work experience in customer service Bachelor’s Degree or equivalent experience Benefits Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities Career Development and Growth: By fostering a culture of continuous learning and skill development, Thomson Reuters prepares talent to tackle tomorrow’s challenges and deliver real-world solutions Industry Competitive Benefits Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more Social Impact: Make an impact in the community with the Social Impact Institute, two paid volunteer days off annually, and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives Job Data by YubHub .