Multi Site Business Manager

As a Multi Site Business Manager at Charlotte Tilbury, you will lead and engage your team to achieve sales and operational targets, while demonstrating the unique Tilbury vision. Responsibilities: PEOPLE ACCOUNTABILITIES: Manage a large team across different locations, setting them up for success and building a true Tilbury community. Handle monthly rota scheduling, payroll budgeting, and forecasting. Drive sales success through team motivation to hit daily and monthly KPI targets. Oversee people planning, talent management, and succession planning. Identify training needs and collaborate with the Area Trainer. Lead and motivate a top-performing team through daily briefs and performance meetings. Recruit exceptional talent and manage end-to-end recruitment processes. Provide support and direction throughout the airport pass application process. COMMERCIAL ACCOUNTABILITIES: Lead by example, demonstrating limitless results from one customer. Drive business KPI performance to achieve market-leading results. Ensure the best customer experience is delivered. Build brand awareness by creating lasting emotional connections with customers. Develop a compelling eventing strategy for the counter. Navigate complexities within team and consumer interactions. Demonstrate keen business sense in understanding diverse customer needs. Report weekly and monthly productivity to the Area Manager. OPERATIONAL ACCOUNTABILITIES: Liaise with host store partners, senior stakeholders, and external vendors. Manage stock levels, analyzing information to provide proactive counsel. Adhere to health and safety guidance. Execute flawless visual merchandising and grooming standards. Requirements: Disrupt & Innovate: naturally creative, seeking innovative ways to over-perform. Win Together: strong emotional intelligence and engaging personable skills. Share the Magic: dynamic and inspirational with customers and peers. Embrace the Challenge: time management, prioritization, and resilience. Benefits: Structured induction programme – Charlotte's Magic Academy. Structured career development. Exclusive product launches. Access to Tilbury Treats – rewards platform. Life assurance, birthdays off work, team sales incentives, and more. Job Data by YubHub .