Manager, Customer Experience (CX) Measurement – PSS

CVS Health is seeking a Manager, Customer Experience (CX) Measurement – PSS to join their Enterprise Customer Experience Team. The successful candidate will play a critical role in measuring and driving action on consumer feedback, establishing a consumer-centric culture, and generating actionable insights to solve customer pain points. Responsibilities: Provide logistic support for Caremark, Mail Order Pharmacy, and Specialty Pharmacy Member Experience Measurement programs Generate ongoing reporting of member experience Develop actionable insights about the member experience leveraging various data sources Present member experience insights to business partners and senior leadership Train colleagues to utilize Medallia platform Requirements: 5+ years of experience in measuring and analyzing customer feedback, generating insights, and influencing the customer experience Bachelor's degree or 4+ years of equivalent experience Preferred Qualifications: Experience with Medallia, Qualtrics, and other customer experience measurement platforms Experience in the Healthcare Insurance Industry Ability to analyze structured and unstructured data using multiple tools Programming experience (R, Python, SAS, SPSS, etc.) and familiarity handling large datasets Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs Job Data by YubHub .