VAIB Strategy Analyst

We’re on a mission to make money work for everyone. As VAIB Strategy Analyst, you will play a critical role in fulfilling Monzo's mission to make money work for everyone by driving meaningful improvements for customers requiring additional support. Responsibilities Lead Strategic Delivery: Take ownership of complex VAIB workstreams, translating strategic priorities into clear delivery plans and driving improvements that balance customer needs, regulatory expectations, and operational goals. Drive Data-Led Improvements: Analyze quantitative data, customer feedback, and operational insights to identify systemic barriers, proactively monitor outcomes, and develop evidence-based recommendations for strategic change. Champion Cross-Functional Collaboration: Partner seamlessly across Product, Engineering, and Operations to build VAIB awareness, influence decision-making, and embed inclusive considerations into the design of customer journeys and internal processes. Navigate Complex Escalations: Act as the escalation point for complex, ambiguous customer or operational issues, applying strong independent judgement to recommend proportionate solutions when clear policy guidance is unavailable. Own Governance and Risk: Manage control requirements for all strategic changes, ensuring work is rigorously assessed, documented, and governed to support informed decision-making and mitigate regulatory risk. Coach and Build Capability: Strengthen the wider VAIB team by proactively sharing specialist knowledge, mentoring less experienced colleagues, and elevating overall analytical and strategic ways of working. Requirements Deep subject matter expertise in VAIB and relevant legal frameworks (e.g., Consumer Duty, Equality Act, WCAG). Proven ability to independently manage and deliver complex strategic initiatives. Strong grasp of risk, governance, and assurance. Highly skilled in stakeholder management and communication. Benefits £41,300-52,250 salary Equity Incentive Awards tied to performance Flexible working hours £1,000 learning budget each year Macbook and support for remote work setup Job Data by YubHub .