Bank Physio Administrator

Spire St Anthony's Hospital · Sutton, Surrey Spire St Anthony's Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department. Responsibilities: Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP) Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate Organise and manage the Physiotherapy team's Outpatient clinics Manage the Patient Discharge process and follow up Patient Satisfaction surveys Provide general administrative support to the Head of Department and Lead Physiotherapists Manage and process patient referral letters and any associated documentation Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner Maintain departmental electronic and manual filing systems accurately Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests Requirements: Excellent interpersonal and communication skills Ability to build and maintain effective working relationships Strong focus on delivering and meeting customer expectations Confident telephone manner The ability to work effectively as part of a team IT literate and a competent user of the MS Office suite of products Able to work under pressure and to tight deadlines, with good organisational skills Benefits: Bank colleagues are paid weekly Competitive rates for bank colleagues Free onsite car park Access to Spire Healthcare pension Access to Blue Light Card discounts Smartspending discounts via ‘Spire for You’ Wellbeing Centre access via ‘Spire for You’ Free uniform Free DBS Full induction, including mandatory training updates Opportunities for further training and progression into permanent posts