Pharmacy Technician

CVS Health · Richfield, MN · $17.00 - $27.00 We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. As a Pharmacy Technician at CVS Health, you will support the pharmacy team in delivering operational and service excellence within your store. Job Purpose and Summary: At CVS Health, we are focused on transforming healthcare for our customers and making our company a great place to work. You will help people navigate the healthcare system – and their personal healthcare – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Responsibilities: Living our purpose by following all company Standard Operating Procedures (SOPs) at each workstation to help our Pharmacists manage and improve patient health Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc. Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Immunizations: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements Reviewing and collecting patient information; tracking and documenting for each applicable patient Monitoring and managing vaccine supplies Requirements: Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification State-level licensure and national certification requirements vary by state Essential Functions: Regular and predictable attendance, including nights and weekends Ability to complete required training within designated timeframe Attention and Focus: ability to concentrate on a task over a period of time, ability to pivot quickly from one task to another to meet patient and business needs Customer Service and Team Orientation: actively look for ways to help people, and do so in a friendly manner; notice and understand patients' reactions, and respond appropriately Communication Skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense, da