Social Driver of Health Coordinator

Intermountain Health · Primary Childrens Outpatient Clinic · $20.07 - $28.59 per hour This is an exciting opportunity to join the Primary Children's Outpatient Specialty Team as a Social Driver of Health Coordinator. You will support patients and families seen in the Diabetes Clinic, assessing their social drivers of health needs and connecting them with resources. Responsibilities Serve as a liaison between the department and external organisations or individuals, including payers, physicians, post-acute agencies, patients, and patient representatives. Receive and prioritise requests, transmit clinical information for service authorisations, and communicate with care managers, utilisation review RNs, revenue cycle, and payers as needed. Monitor the status of referrals and maintain ongoing communication. Request and retrieve medical records from Health Information Management for retrospective utilisation review or quality assurance. Deliver routine regulatory notices to patients within the required timeframes, ensuring proper documentation. Perform clerical tasks to support care management services, including preparing and printing reports, scheduling appointments, and distributing requests. Support advanced care planning by delivering advance directive information and notarising documents upon request. Support a compliant patient choice process by ensuring provider lists are current and distributed to patients and families. Aid in transition planning by preparing transfer packets, arranging transportation, and coordinating with patients, families, and next-level providers. Work closely with care managers and clinical teams to ensure patients receive comprehensive and coordinated care. Requirements Demonstrated healthcare experience in a clinic or hospital setting. Demonstrated customer service with a focus on communications and problem resolution. Proficiency in advanced computer skills. Current BLS certification, driver's license, auto insurance, and reliable transportation may be required for some duties. Preferred Qualifications Associate or bachelor's degree. Previous experience with medical terminology. Excellent verbal and written communications skills. Benefits Benefits eligible Competitive salary range: $20.07 - $28.59 per hour Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness