Patient Administrator A&E Department

Chelsea and Westminster Hospital NHS Foundation Trust · Isleworth · £30630.00 to £32346.00 We are seeking a high-performing and enthusiastic individual to fill a Patient Administrator vacancy at the West Middlesex Site working in our busy A&E Department. The post holder will provide a comprehensive patient-focused administrative service to a multi-disciplinary team based in our A&E Department. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties. Main duties of the job Provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. Work consistently to provide high-quality customer service and be professional at all times. The post holder will be required to work in both of the following areas, providing cross-cover where necessary: Back Reception and Front Reception. Job responsibilities Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records. Contact other departments and teams as necessary relating to the patient care pathway and service delivery. Support the Team Leader and practitioners with the smooth running of clinics and procedure lists. Prepare for clinics ensuring all relevant documentation is available and notes are prepared. Use the Trust's computer system to generate clinic lists and help locate missing notes. Use the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes. Person Specification GCSE English and Maths or equivalent. Experience of working in an administrative capacity. Proven experience of dealing with complex telephone calls. Demonstrable experience of maintaining a professional attitude in a pressured environment. Excellent communication skills both written and verbal. Ability to prioritise and organise workload. Ability to use own initiative. To be able to work as part of a team. Knowledge of filing systems. Benefits Competitive salary: £30,630 to £32,346 per annum. Agenda for Change pay scheme. Band 3. Permanent, full-time position.