Patient Recruitment Associate I

ICON · Wilmington, NC · hybrid ICON is seeking a Patient Recruitment Associate I to join its Accellacare team on a 6-month contract. The successful candidate will encourage patients to participate in clinical research studies by conducting phone screens, reviewing patient medical information to determine eligibility, discussing research opportunities, maintaining the patient database, and reporting recruitment outcomes. Responsibilities: Screen potential study participants according to protocol inclusion and exclusion criteria Review, enter, and edit patient information into clinical trial management software Book patients into site schedulers ensuring accurate and up-to-date entries Read and understand the purpose and inclusion/exclusion criteria for each protocol Respond to all leads within a 24-hour time period Identify suitable study opportunities for interested volunteers Problem-solve and create contingency plans to optimise enrolment Communicate the importance of research participation to volunteers effectively Provide an exceptional patient experience by building positive rapport and consistent follow-up Strive to meet personal and team targets Work in strict confidentiality Remain accountable for delivering high-quality, accurate work Requirements: Bachelor's degree in life science, healthcare, or medical field Clinical research site experience (strongly preferred) Experience in customer service, marketing, and/or sales (preferred) Basic understanding of medical terminology Excellent communication and interpersonal skills Ability to multitask while working under pressure Organisational skills with attention to detail Computer skills, specifically with Microsoft Office Suite Ability to work onsite 4 days per week Rewards & Benefits: Competitive base salary and performance-related incentives Health and wellbeing programmes, including medical, dental, and vision coverage Retirement and pension plans Life assurance and disability coverage Employee assistance programmes and wellbeing resources Learning and development opportunities