Regional Director, Operations

Oak Street Health · Elizabeth, NJ · $100,000.00 - $231,540.00 We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. As a Regional Director, Operations, you will play a critical role in supporting our Oak Street Health patients, providers and business by leading operational performance and population health execution across multiple centers within a geographic division. Core Responsibilities Operational Leadership Across the Region Lead operational oversight and performance across multiple centers within a geography Ensure centers are operationally efficient and optimizing resources in service of patients Drive strong execution in patient experience, patient engagement, schedule management, patient responsiveness, and center-level operational performance Identify operational opportunities proactively and implement practical, sustainable solutions Support center-level leaders in problem-solving, execution discipline, and continuous improvement Share best practices and strengthen coordination across centers and markets Population Health Ownership and Execution Own execution and ongoing refinement of population health priorities across the division Drive divisional performance across key population health domains, including transitions in care, pharmacy and medication adherence, HEDIS / Stars, accurate risk adjustment, preferred partner relationships, and patient engagement strategy Ensure Oak Street Health's clinical and business priorities are effectively implemented at the regional and center level Maintain accountability for key quality, utilization, and financial performance measures tied to population health outcomes Translate data and organizational priorities into focused regional action plans that improve quality, cost of care, and patient outcomes Program Implementation and Cross-Functional Leadership Lead implementation of centrally driven and regionally driven initiatives that improve operations and population health performance Partner with central functional leaders to support strategy development, program design, workflow refinement, and execution feedback Assess workflow impact across service, outreach, clinical, and operational teams to ensure effective implementation of new initiatives Serve as a regional subject matter expert on operational and population health programs, priorities, and performance opportunities Apply strong project management and change leadership practices to ensure initiatives are launched and sustained effectively Leader Development and Regional Team Effectiveness Lead, coach, and develop Practice Managers and other regional operational leaders with clear accountability for outcomes Onboard, train, and support new leaders to build capability and consistency across the region Conduct operational reviews focused on performance, quality, patient experience, and other key metrics Foster a collaborative regional culture across operational and clinical teams Support team development and strengthen consistency across centers in how care is delivered and operations are led Model and reinforce Oak Street Health's mission, culture, and standards throughout the region Qualifications 5+ years of leadership experience in healthcare, population health, clinical operations, or a related field Multi-site leadership experience strongly preferred Bachelor's degree required Graduate degree preferred, including MBA, MPH, or similar advanced degree Strong leadership and influencing skills, with the ability to work effectively across a matrixed organization Demonstrated ability to build trust and credibility with a wide range of stakeholders, including providers, care teams, operational leaders, and central partners Strong analytical and financial acumen, including experience using data to drive performance, develop business cases, and assess ROI Excellent organizational skills, sound judgment, and ability to manage multiple prioritie