Operations Administrator

Well Street Surgery · London · Negotiable We are seeking an Operations Administrator to manage and coordinate all aspects of practice functionality, motivating and managing staff and patient services. The successful candidate will support the Practice Manager and Assistant Practice Manager in leading the team to promote Quality, Confidentiality, Collaborative Working, Service Delivery, Learning and Development, and ensure the practice complies with CQC regulations. Job Responsibilities: Operational Management: Overseeing day-to-day practice operations, ensuring staff fulfil their responsibilities and services run efficiently. Quality and Compliance: Ensuring compliance with CQC standards, NHS contractual obligations, QOF requirements, and practice policies and procedures. Staff and HR Management: Directly managing administrative, clerical, and nursing leadership staff, overseeing recruitment, induction, job descriptions, appraisals, staff development, training, wellbeing, and HR matters. Governance and Development: Leading the development and implementation of practice policies, procedures, reports, the Practice Development Plan (PDP), and continuous improvement initiatives. Performance and Training: Ensuring staff have the appropriate skills, training, and support to perform their roles effectively, including mandatory training and ongoing professional development. Patient Services and Experience: Overseeing patient services, managing complaints, promoting online services, and ensuring effective communication with patients and staff. Strategic and Financial Oversight: Managing procurement of equipment and services, supporting the strategic development of the practice, and ensuring resources are used effectively. Leadership and Communication: Leading practice meetings, preparing agendas, coordinating projects, managing internal and external communications, and representing the practice at external meetings. Person Specification: Experience: Previous experience working within a GP practice or primary care setting, experience of managing day-to-day practice operations and administrative functions, and experience of staff management, supervision, and performance management. Qualifications: Educated to degree level in Healthcare, Business, or a related discipline, with excellent written communication, literacy, and numeracy skills. Benefits: No benefits mentioned. Salary: Negotiable Contract: Permanent Working Pattern: Full-time