Healthcare Assistant

The Park Practice · London · Negotiable We are a busy and friendly GP surgery in south east London, with good transport links and parking nearby. We are looking for an experienced, reliable and highly motivated Healthcare Assistant who can contribute confidently from an early stage and provide high-quality, person-centred care to our patients. The successful candidate must have previous Healthcare Assistant experience, preferably within general practice or primary care. They should have experience of NHS Health Checks, routine clinical observations, ECGs and urinalysis, and supporting health promotion and long-term condition reviews. Experience of phlebotomy and EMIS Web is desirable. The post-holder will undertake a varied clinical and administrative role, working independently within agreed protocols, training and assessed competencies, while recognising the limits of their role and escalating clinical concerns appropriately. Main duties of the job Provide NHS Health Checks, record and code findings, and offer appropriate lifestyle and health-promotion advice. Undertake routine observations, ECGs, urinalysis, diabetic foot and new-patient checks within competency. Undertake phlebotomy and administer agreed injections only when trained, competent and appropriately authorised. Support long-term condition reviews and agreed health-promotion referrals. Prepare clinical rooms, maintain stock and support clinicians with minor procedures within competency. Act as a chaperone when required in accordance with practice policy. Check emergency medicines, equipment, oxygen and clinical-fridge temperatures and escalate concerns promptly. Complete stock audits and replenish clinical supplies. Support annual calibration and servicing of clinical equipment and maintain appropriate records. Maintain accurate, confidential patient records and complete associated administrative tasks. Work independently within agreed protocols, recognising limitations and escalating concerns appropriately. About us The Park Practice is a busy, friendly and well-established GP surgery serving a diverse patient population in south east London. We are committed to providing safe, effective and person-centred care in a supportive and inclusive environment. Our multidisciplinary team works collaboratively to deliver high-quality general medical services, health promotion, disease prevention and long-term condition management. We value professionalism, reliability, teamwork and continuous improvement, and we support staff to develop their skills and contribute positively to patient care and the efficient running of the practice. Job responsibilities Clinical responsibilities: Undertake delegated clinical activities only after appropriate training, competency assessment and authorisation. Work within agreed practice protocols, policies and clinical governance arrangements. Ensure valid patient consent is obtained before undertaking any procedure. Maintain patient dignity, privacy and comfort at all times. Know the limits of own competence and seek advice or escalate concerns appropriately. Ensure clinical specimens are correctly labelled, handled, stored and prepared for collection in accordance with practice procedures. Prepare clinical rooms and equipment, ensuring they are clean, appropriately stocked and ready for use. Act as a chaperone when required and in accordance with practice policy. Support clinicians with minor procedures where appropriately trained and competent. Administrative responsibilities: Accurately enter consultations, observations, outcomes and relevant coding into the clinical system. Process tasks, messages and documentation associated with the HCA role in a timely manner. Communicate effectively with patients, carers, clinicians, community services and other authorised professionals. Contribute to recalls, health promotion campaigns and other practice initiatives as required. Person Specification Personal Qualities: Professional caring and p