Clinical Case Manager – Oncology Team

Bupa · Salford Quays · From £37,800 DOE · hybrid We make health happen: At Bupa, we're here to help people live longer, healthier, happier lives – and to make a better world. That's what drives everything we do. As a Clinical Case Manager, you'll be at the heart of this mission, supporting our customers with expert guidance and compassionate care. You'll be part of a team that's proud to put people first. Whether it's helping someone understand their treatment options or making sure they're on the right care pathway, you'll be making a real difference every day. And because we don't have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone. How you'll help us make health happen: Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations. Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway. Manage clinically complex cases and provide support to colleagues across the business. Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements. Identify potential concerns, incidents or risks and escalate appropriately. Help improve customer outcomes by identifying suitable treatment options and pathways. Work collaboratively with colleagues to share knowledge and deliver excellent customer service. Key Skills / Qualifications needed for this role: Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential. An oncology background is also essential. Previous clinical case management experience is desirable. The ability to work independently within your scope of practice, using sound judgement and empathy. Strong communication skills – you'll be comfortable handling sensitive conversations with compassion and clarity. Confidence using multiple systems and tools at once – you'll be talking and typing at the same time. A calm, resilient approach – especially when supporting vulnerable or anxious customers. A problem-solving mindset – you'll think analytically to find the best outcomes for our customers. Previous contact centre experience is desirable, but not essential. Benefits 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts