Client Solutions Strategist

The Cigna Group · United States Work at Home · 112,100 - 186,800 USD / yearly · remote As a Client Solutions Strategist, you will guide home infusion, ambulatory infusion, and specialty pharmacy clients through practical, data-driven improvements. You will partner with leaders to reduce risk, improve reimbursement, strengthen operations, and build solutions that support long-term growth. Essential Responsibilities Conduct revenue cycle assessments to identify operational inefficiencies, reimbursement risks, and opportunities to improve financial performance. Analyze financial and operational KPIs, industry benchmarks, and trends to develop actionable recommendations. Provide subject matter expertise in infusion reimbursement, payer requirements, billing operations, and revenue cycle optimization. Support process improvement initiatives, including workflow redesign, standardization, automation, and development of best practices. Provide revenue cycle guidance during system implementations, conversions, and optimization initiatives, including configuration, testing, training, and go-live support. Collaborate with clients and internal stakeholders to identify business needs, resolve challenges, and implement sustainable solutions. Develop project deliverables, operational assessments, executive reports, and recommendations to support client decision-making. Maintain knowledge of industry trends, regulatory changes, and emerging technologies to identify opportunities for innovation and improvement. Support client relationships, business development initiatives, and organizational growth through subject matter expertise and industry engagement. Qualifications Minimum of 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME). Strong understanding of reimbursement (preferably infusion) payer requirements, billing operations, denial management, and accounts receivable. Experience evaluating operational workflows, analyzing performance metrics, and identifying opportunities for process improvement. Demonstrated ability to develop actionable recommendations and implement sustainable operational solutions. Strong analytical, problem-solving, project management, and communication skills. Ability to work independently, manage multiple priorities, and collaborate effectively with clients and cross-functional teams. High School Diploma or GED required. Bachelor’s degree in business, healthcare administration, finance, or a related field preferred. Benefits Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Salary The annual salary for this position is anticipated to be 112,100 - 186,800 USD, depending on relevant factors, including experience and geographic location. Additional Information This role is anticipated to be eligible to participate in an annual bonus plan. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.