Administrator/Receptionist

Bupa · London · £30,500 per annum We are seeking a dedicated Administrator/Receptionist to ensure all administrative and receptionist activities are executed efficiently and effectively at our Crossrail Health Clinic in London. The successful candidate will play a crucial part in delivering exceptional customer service. Key Responsibilities: Greet and welcome customers, supporting their journey throughout the centre Answer, screen, and forward incoming customer queries via phone calls and manage local mailbox and emails Maintain a well-presented reception and waiting area Ensure customer reports are dispatched within the desired time frame Prepare appointment packs, clinical files, and consent forms Manage customer details, appointments, and payments using EXACT/BOSS/Meddbase Organise documents, prioritise tasks, and meet deadlines Handle post, generate letters, and monitor stocks Requirements: Excellent communication and IT skills Experience with Meddbase desirable but not essential Strong customer service skills Good knowledge of Excel and Word Well-organised, reliable, and proactive attitude Knowledge of medical terminology desirable Benefits: Equivalent to 25 days holiday per year Enhanced pension and life insurance Bupa health insurance as a benefit in kind Option to join dental insurance scheme at a discounted rate Access to digital GP platform Emotional wellbeing support Family mental health line Financial wellbeing channels