Patient Service Representative

Intermountain Health · Riverton · $18.31 - $23.80 We are seeking an organised and compassionate Patient Service Representative to join our healthcare team at Southridge Clinic at Riverton. As a Patient Service Representative, you will serve as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Responsibilities Provides courteous and professional connections with patients over the phone, in person or via secure messaging Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care Documents all phone calls accurately and completely in the electronic medical record (EMR) Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system Obtains copies of insurance cards, forms of ID, and signatures on all required forms Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care Stays current on role/responsibilities, updates etc. Requirements Six months of customer service experience involving interactions with customers Demonstrated basic computer skills involving word processing and data entry Professional manner and strong interpersonal and communication skills Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone Billing and collections experience Computer literacy in using electronic medical records (EMR) systems and other relevant software High school diploma or GED preferred Multilingual Benefits Entry rate: $18.31 - $23.80 depending on experience Benefits eligible Shift details: Tues, Thurs and Friday nights 4-9 Instacare