Physio Administrator

Spire St Anthony's Hospital · Sutton, Surrey · onsite Spire St Anthony's Hospital are looking for a Physiotherapy Administrator to join their team on a permanent, part-time basis. The role will be 15 hours per week, with set hours across 2 days. As Physiotherapy Administrator, you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department. Responsibilities: Provide and maintain an efficient bookings system for all physiotherapy patients using a computerized system (SAP) Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate Organize and manage the Physiotherapy team's Outpatient clinics (including classes, pre-op assessments, etc.) Manage the Patient Discharge process and follow-up Patient Satisfaction surveys Provide general administrative support to the Head of Department and Lead Physiotherapists Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner Maintain departmental electronic and manual filing systems accurately Liaise closely with patients, consultants, and clinical teams in relation to any special requirements or individual requests Requirements: Excellent interpersonal and communication skills Ability to build and maintain effective working relationships, both internally and externally Strong focus on delivering and meeting customer expectations Confident telephone manner with the ability to communicate with a wide range of customers at all levels Ability to work effectively as part of a team IT literate and a competent user of the MS Office suite of products Able to work under pressure and to tight deadlines, with good organizational skills Benefits: Competitive salary 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Free onsite car park