Training Specialist (Healthcare)

GDIT · Albany, NY · $55,806 - $74,750 · hybrid Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Training Specialist for a career where your growth is just as important as the mission you support. As a Training Specialist, you will play a crucial role in performing the duties of a Training Specialist supporting the Call Center training needs on the eMedNY program at Corporate Woods in Albany, NY. You will lead the delivery of training on the Provider Services Portal and Medicaid enrollment processes. You will serve as the primary expert and escalation point for training-related guidance, ensuring representatives are equipped to meet performance expectations. You will also drive the design and execution of new training initiatives that strengthen operational effectiveness and advance organizational goals. Responsibilities Deliver technical and functional training on the NY Medicaid Provider Services Portal to customer service representatives and internal stakeholders through in-person, virtual, group, and one-on-one sessions. Serve as a subject matter expert on Provider Services Portal functionality, provider enrollment processes, and related business practices, providing guidance and support to call center representatives. Coach trainees on effectively locating information, utilizing available resources, and developing independent problem-solving skills. Partner with call center and provider services teams to communicate and support system, process, and program changes. Monitor trainee progress and knowledge retention through assessments and provide feedback to leadership on performance, training outcomes, and emerging trends. Develop, maintain, and update training materials, job aids, and learning content to support operational and training needs. Requirements Education and Required Experience: BA/BS degree plus 2+ years’ experience, or 5+ years’ experience, or equivalent Working knowledge of all Microsoft Office applications, including PowerPoint Comfortable learning and navigating multiple software applications and systems Experience delivering effective training in both classroom and virtual environments using adult learning principles Ability to develop, maintain, and enhance training curriculum, instructional materials, and learning resources Strong presentation, communication, and facilitation skills, with the ability to explain complex concepts clearly and engage diverse audiences Benefits Comprehensive benefits and wellness packages 401K with company match Competitive pay and paid time off Full-flex work week to own your priorities at work and at home Award-winning culture of innovation and a military-friendly workplace