Head Waiter/Waitress - 180 House, Central London

Soho House · London, London WC2R 1EA · £17.50-£17.50 GBP · onsite As a Head Waiter/Waitress at Soho House's 180 House in central London, you will play a crucial role in delivering exceptional dining experiences for members and guests. You will work closely with the Restaurant Manager and Front of House team to oversee service operations, ensure staff are well-guided and professional, and maintain the high standards that reflect the identity of the club. Your main responsibility is to ensure that members have an enjoyable experience, which includes delivering excellent service from initial greeting, taking orders, making recommendations, and paying the bill. Responsibilities: Warmly greet members, introduce menus, and ensure immediate engagement upon seating. Take accurate food and drink orders, accommodating any allergies or dietary needs. Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. Provide knowledgeable recommendations on menu items, including food and drink pairings. Maintain exceptional table service,top up water, wine, and beverages proactively throughout the member’s stay. Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. Support seamless payment through card, the Soho House App, or House Pay. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Lead and supervise the daily service on the restaurant floor, ensuring seamless and elevated guest experiences. Support and motivate the waitstaff team, offering training, coaching, and consistent feedback. Benefits: Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 year's continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Requirements: 2–3 years in a similar high-end dining environment, with experience in a supervisory or senior waiter position Excellent food and beverage knowledge, including wine service Strong interpersonal and leadership skills with a hands-on approach Confident, polished, and professional demeanour Exceptional communication and organisational skills Familiarity with POS systems and reservation software