Gouvernant.e Général.e H/F/X

Accor · Marseille, Provence-Alpes-Côte d'Azur The Grand Hôtel Beauvau Marseille Vieux-Port, part of the MGallery collection, is a renowned hotel located in the heart of Marseille. As one of the brand's ambassadors, you will ensure that the level of service matches the reputation of this historic establishment. The hotel is seeking a General Housekeeper to join their team on a full-time basis. As a manager and leader of the Housekeeping department, you will guarantee the operational excellence of the floor and public area services. Your attention to detail, leadership skills, and organisational abilities will contribute to customer satisfaction while ensuring the performance and profitability of the service. Key responsibilities include: Managing and organising the Housekeeping department, including team planning, extra staffing, leave organisation, and payroll monitoring Conducting interviews, selecting, training, evaluating, and advising service staff according to hotel criteria Ensuring room and suite quality through regular supervision, quality control, and preparation of VIP rooms to MGallery, Accor, and LQA standards Coordinating floor teams and staff to provide a smooth and efficient service Managing stock and service budgets, including inventory tracking, supply management, and cost control for linen, cleaning products, and equipment Overseeing the cleanliness of the entire establishment, including rooms and public areas Daily meetings with team members to discuss key activities Positive interaction with other departments to guarantee high-quality customer service Setting an example by respecting brand codes, dress code regulations, and promoting a positive team image aligned with brand codes You will also ensure compliance with hygiene and safety standards to protect teams and customers. Qualifications: Ability to work effectively in a team and take initiative Bac to Bac +2 in Hospitality and Restaurant Management At least 5 years of experience in managing a housekeeping service, with confirmed experience in the role Mastery of English Excellent understanding of operational control, budgeting, forecasting, and planning activities Excellent communication and writing skills Ability to train team members and develop their skills Excellent organisational skills Computer skills (Word, Excel, Opera Cloud) Additional Information: 50% transport reimbursement Monthly food allowances Company-funded laundry service Heartist card for preferential offers from Accor and its partners