Chef de brigade H/F

Accor · Paray-Vieille-Poste, IDF We are seeking a Brigade Chef to join our team at the Mercure Paris Orly Tech hotel, located in the heart of the Orly district. As a Brigade Chef, you will work closely with the Accommodation Manager and their assistant to ensure the smooth operation of the reception service. Your main responsibilities will include: Organising and supervising the welcome and care of clients from arrival to departure Listening to clients, anticipating their needs, and creating a quality relationship to contribute to their loyalty Monitoring client feedback and comments, managing complaints that require your intervention, and providing adapted solutions Coordinating and accompanying receptionists in their daily tasks while ensuring the good organisation of the brigade Participating in the integration, training, and development of your team's skills, promoting motivation and teamwork Ensuring the good transmission of information between reception and other hotel services Guaranteeing respect for internal procedures, pricing policy, and brand quality standards Controlling registration, invoicing, and collection operations, monitoring various debtors, and ensuring good cash management Promoting the brand's loyalty programme and encouraging sales Contributing to the implementation of projects and commitments of the brand and establishment Maintaining a clean workspace and adhering to hygiene, safety, and environmental rules To be successful in this role, you should have: A dynamic, organised, and passionate personality A background in hospitality, ideally with a qualification in hotel management (Bac to Bac +2 level) 1-2 years of experience in reception Good knowledge of reception operations and requirements Professional English language skills Familiarity with hotel IT systems, particularly OPERA CLOUD and RESAWEB Excellent customer service and interpersonal skills Strong communication and listening skills Ability to take responsibility and initiative Capacity to motivate and lead a team Rigour, organisation, and good time management Commercial spirit and enthusiasm Curiosity and a genuine team spirit In return, we offer: A full-time CDI contract (39 hours/week) Collective interest-sharing and profit-sharing schemes ALL Heartists card with numerous benefits within the Accor network Health insurance and providence 50% reimbursement of transport costs Uniform provided and maintained On-site parking available Easy access by public transport (Tramway T7 – Hélène Boucher stop)