Waiter/ Waitress - Kettner's Townhouse, Central London

Soho House · London, London W1D 5HP · £15.50-£15.50 GBP · onsite At Soho House, you will play an essential role in delivering refined, attentive, and personalised service to members and guests. Your main responsibility is to ensure that members have an enjoyable experience, delivering excellent service from initial greeting, taking orders, making recommendations, and paying the bill. Responsibilities: Warmly greet members, introduce menus, and ensure immediate engagement upon seating. Take accurate food and drink orders, accommodating any allergies or dietary needs. Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery. Provide knowledgeable recommendations on menu items, including food and drink pairings. Maintain exceptional table service,top up water, wine, and beverages proactively throughout the member’s stay. Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times. Handle member requests and special accommodations with flexibility to create memorable, personalized experiences. Support seamless payment through card, the Soho House App, or House Pay. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Contribute to team success, attending briefings, tastings, and assisting colleagues where needed. Benefits: Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Requirements: 2–3 years in a similar high-end dining environment. Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure. Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests. Must be able to demonstrate competency as outlined in the training schedule and Club School. Must be able to work flexible shifts and schedules, including weekends and holidays as needed. Ability to take direction, work in a team environment and autonomously.