Front Desk Agent (3-Month Contract)

Marriott International · Hong Kong We are seeking a Front Desk Agent to join our team at Sheraton Hotels & Resorts in Hong Kong for a 3-month contract. As a Front Desk Agent, you will be responsible for assisting guests with check-ins, check-outs, and resolving any issues they may have. You will also be responsible for processing payments, handling guest calls and messages, and coordinating with other departments such as Housekeeping. Key responsibilities include: Processing guest check-ins by confirming reservations, assigning rooms, and issuing room keys Handling payment types such as room charges, cash, checks, debit, or credit Anticipating sold-out situations and obtaining alternative accommodations when necessary Processing check-outs and resolving any late or disputed charges Answering guest calls, messages, and requests Coordinating with Housekeeping to track room readiness Running daily reports and checking for accuracy Cashing personal checks and traveler's checks Counting bank at the beginning and end of shift Balancing and dropping receipts according to Accounting specifications You will also be expected to assist management in training and motivating employees, report accidents and injuries, and follow all company policies and procedures. The successful candidate will have: A high school diploma or G.E.D. equivalent At least 1 year of related work experience In return for your hard work, you will be part of a global community that values diversity and inclusion. We offer a competitive salary and benefits package.