Recepcionista

Accor · Rio de Janeiro, RJ We are seeking a full-time Recepcionista to join our team at Accor in Rio de Janeiro, Brazil. As a Recepcionista, you will be responsible for: Greeting guests/clients at the front desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local places, complaints, etc.) Performing check-in for guests, providing key cards and directing them to their respective rooms Handling check-out procedures, closing invoices, receiving payments, and organizing related documents Ensuring adherence to reception procedures and preparing autocontrol processes and procedures Mediating conflicts and intervening in critical/unusual situations with clients/guests Updating the system with client reservation information Offering, scoring, and operating the loyalty program according to established standards Passing on shift duties, following pre-established procedures Providing guidance to colleagues on reception-related matters, if necessary Handling phone calls, following network and unit standards Maintaining organized files Executing other related tasks as needed Requirements: 1 year of experience in the field Intermediate English skills Completed higher education in Hospitality or a related field Benefits: Medical insurance Dental insurance (by adhesion) Flexible meal ticket Life insurance Profit-sharing program 50% reimbursement of pharmacy expenses