Cafe Team Leader

Morrisons · Farnborough, Hampshire As a Café Team Leader at Morrisons, you will support the day-to-day operations of the café, helping the team to deliver outstanding service and maintain high standards. Responsibilities: Deliver high café and BREW standards, ensuring full operational compliance Provide outstanding customer service across all café touchpoints Coordinate daily activities and communication within the café Identify opportunities for improvement using data and customer feedback Work closely with managers and colleagues to drive sales and achieve store targets Ensure compliance with all health and safety and food safety standards Respond quickly to customer queries and resolve issues effectively Maintain high standards of cleanliness, food safety, and stock control Minimise waste through careful handling and stock management Complete all tasks and procedures in line with company policies Benefits: Generous holiday entitlement 15% discount in Morrisons supermarkets and convenience stores Additional 10% discount card for a friend or family member Genuine career progression and development opportunities Subsidised in-store café or shop floor ranges Free parking Competitive pension and life assurance Healthcare and wellbeing benefits, including Aviva Digital GP 'MyPerks' with discounts at high street shops, cinemas, and gyms Optional payroll charity donations Family-friendly policies, including 26 weeks maternity and adoption leave Requirements: Experience delivering excellent customer service Ability to build strong relationships with customers and colleagues Experience supporting or leading a team Strong operational knowledge of a café or hospitality environment Positive attitude and genuine passion for helping customers Awareness of food safety, hygiene, and health and safety practices