Customer Assistant - Cafe - Pantheon

Marks & Spencer · United Kingdom · onsite Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Key aspects of your role include: Being digitally confident to use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Maintaining impeccable food safety standards while juggling orders and queues. Delivering quality under pressure while focusing on delivering five-star service. Supporting colleagues and contributing to a high-performance culture that meets customer needs. Adapting quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding. M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. The organisation aims to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers. Benefits No specific benefits mentioned.