Recepcionista

Accor · Belo Horizonte, MG We are seeking a Receptionist to join our team at Hotel Mercure BH Lourdes in Belo Horizonte, Brazil. As a Receptionist, you will be responsible for welcoming guests, providing various information, and ensuring excellent customer service. Key responsibilities: Greet guests and provide information on check-in and check-out procedures Manage check-in and check-out processes, including providing room keys and directing guests to their rooms Handle guest complaints and resolve issues promptly Maintain accurate records and ensure compliance with hotel procedures Requirements: Completed higher education in Hospitality or a related field Knowledge of internal reception procedures, hotel management software, and Microsoft Office Basic English language skills, with intermediate Spanish and English desirable We offer a full-time position with opportunities for professional growth and development.