Anfitrião de Hospedagem I

Accor · Recife, PE · R$ 1981,33 We are Accor, world leaders in Augmented Hospitality. We put people at the heart of everything we do, creating new connections and emotions for our guests. As a Hosting Receptionist I, you will be responsible for: Handling guest reservations, checking availability, and providing information on room rates, types, and timings Managing the hotel's email reservations, responding to client queries, and confirming bookings Welcoming clients according to the brand style, offering services, and providing information on hotel operations Verifying reservations, requesting personal data, and ensuring compliance with hosting laws Acting as the main point of contact between clients and other hotel departments, resolving issues and passing on information as needed Staying up-to-date on local events, entertainment, and offers to provide excellent service Offering and rewarding loyalty programme benefits according to guidelines Providing a personalised welcome to regular clients and Le Club members, offering available Soft Benefits Handling phone calls according to brand style, performing wake-up calls, and ensuring reception and autocontrol procedures are followed Attending to clients in the restaurant, bar, or convenience store as needed Controlling room availability, avoiding discrepancies between reservations and occupied rooms Closing accounts, verifying expense accuracy, and providing invoices Managing cash flow, controlling receipts, and performing cash register duties Analysing discrepancies, checking reports, and ensuring correct daily rates and segmentation Qualifications: Open-minded Customer-oriented Self-confident Good communication skills Team player Proactive and initiative-taking Business knowledge and improvement Additional Information: You will receive a salary of R$ 1981.33, along with benefits including: Medical insurance with copayment Optional dental insurance On-site cafeteria Profit sharing Life insurance