Front of House Leader

Pret · Fulham Palace Road · £14.10 - £14.10 We are seeking a Front of House Leader to join our team at Pret. As a Front of House Leader, you will be an in-shop champion, coaching and mentoring your team to deliver exceptional customer service. You will be responsible for driving team performance, protecting profit, and maintaining high standards. About You Be kind, honest, and generous, bringing genuine warmth and your authentic self to work every day. Share our passion for exceptional customer service. Spread joy every day through small acts of kindness. Lead with purpose, driving team performance, protecting profit, and keeping customers happy through high standards and great energy. Responsibilities Coach and mentor your team to deliver exceptional customer service. Drive team performance and protect profit. Maintain high standards and keep customers happy. Roll up your sleeves and get involved in the shop when needed. Benefits Base Pay Rate: £14.10 - £14.10 per hour Additional £1.25 per hour Mystery Shopper bonus once training is complete Earn an extra £5 per hour for any shift started between 3-5am 28 days annual leave (pro-rata if you're part-time) Pension scheme Healthcare cash plan Free food and drink while you’re working Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day) Loyalty award after 5, 10, 15, 20 years’ service Regular rewards and recognition for amazing standards Access marketplace discounts on shopping, travel, fitness, dining, tech and more Comfy free shoes to wear on shift Life in Our Shops Individual ways to grow: fully funded professional qualifications, leadership development, and informal and formal mentoring. Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills. Pace & variety: Build a diverse skillset, meet some new people, and learn. Community & purpose: We work together to create positive change through the Pret Foundation. Our Values Happy Teams Happy Customers Amazing Standards Every Day Never Standing Still Doing The Right Thing