Front of House Leader

Pret · Edinburgh · £14.55 - £14.55 We're Pret, a global food and coffee retailer with a presence in over 750 shops across 20 countries. We're looking for a Front of House Leader to join our team in Edinburgh Airport. As a Front of House Leader, you will be a champion of our in-shop teams, coaching and mentoring them to deliver exceptional customer service. You'll be a people person with a passion for helping your team and customers grow. About you Be kind, honest, and generous, bringing warmth and authenticity to work every day Share our passion for exceptional customer service Spread joy every day through small acts of kindness Experience needed: lead with purpose, driving team performance, protecting profit, and keeping customers happy The perks Base Pay Rate: £14.55 - £14.55 Additional £1.25 per hour Mystery Shopper bonus once training is complete Earn an extra £5 per hour for any shift started between 3-5am 28 days annual leave (pro-rata if part-time) Pension scheme Healthcare cash plan Free food and drink while working Club Pret Membership (50% off food and 5 free Barista-made drinks a day) Loyalty award after 5, 10, 15, 20 years' service Regular rewards and recognition Access to marketplace discounts Comfy free shoes to wear on shift Life in Our shops Individual ways to grow: fully funded professional qualifications, leadership development, and mentoring Diversity & belonging: everyone is welcome and valued Pace & variety: build a diverse skillset and meet new people Community & purpose: work together to create positive change through the Pret Foundation