General Manager - Soho Warehouse DTLA

Soho House · Los Angeles, CA · onsite We are seeking a General Manager to lead our Soho Warehouse location in Downtown Los Angeles. As General Manager, you will be responsible for all aspects of the business, ensuring operational efficiency, exceptional member and guest experiences, staff retention, and optimal profit. Main Duties: Serve as an influential leader and strategic business partner to internal and external stakeholders, driving business objectives and delivering elevated experiences. Assess the business daily and weekly, providing reports on its economic and operational state, and develop action plans to support improvements and optimize profit. Ensure adherence to company policies, including food safety, allergy procedures, and health and safety regulations. Collaborate with Head Office business functions to drive effective processes, implement innovative opportunities, and enhance sales and staff retention. Oversee the creation and execution of special events and experiences, such as winter roof conversions and festivals. Develop and implement policies, procedures, and systems to improve business operations, service, retention, and overall experience. Provide leadership for annual marketing plans and partnerships with other leaders. Required Skills/Qualifications: At least 10 years of experience managing luxury boutique hotel operations with an extensive Food & Beverage program. Strong understanding of local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures. Excellent interpersonal skills, with the ability to build relationships and provide support to the team. Innovative and influential, with previous experience managing F&B operations that focus on service and providing top-quality experiences. Creative and analytical thinker with strong business acumen, driven by results and guest satisfaction. Physical Requirements: Ability to lift, carry, or move at least 40 pounds. Ability to work on your feet for at least 8 hours. Ability to seize, grasp, turn, and hold objects with hands. Occasional kneeling, bending, crouching, and climbing. Benefits: Competitive compensation package with global benefits and perks. Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental & Vision, as well as a Retirement fund with a 2% match. Paid Time Off: Full-time employees have sick days + vacation days. Career Development: Opportunities for career progression domestically or internationally, as well as managerially or technically. Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability. Learning & Development: Extensive range of internally and externally run courses available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink with monthly calendars, trips, trainings, and events. Team Events: Fun events, including fitness sessions, cinema screenings, and art classes. Team Meal: A substantial meal provided free of charge while on duty in our Houses & Restaurants.