SBN - Head Sommelier

Hollandamericagroup · New York, New York · onsite We are seeking a highly skilled Head Sommelier to oversee the wine program onboard one of our luxury cruise ships. As a key member of our Beverage Service team, you will be responsible for managing the wine inventory, menu selection, and ordering of wine for our restaurants. You will also play a crucial role in enhancing the guest experience by providing exceptional service and ensuring that all team members are knowledgeable about our wine offerings. Key Responsibilities: Manage the wine inventory and ensure that sales forecasts are met Update and post daily wine reports and discuss with the team Maintain target cost of sales for the dining rooms Ensure proper storage, usage, and accounting of beverage stocks Update the Wine List to reflect current products and vintages Provide feedback to managers on guest comments and trends in wine consumption Train and educate team members on wine products and service Conduct Wine Seminars as needed Promote and conduct wine tastings and events Maintain proper service and cycle of complimentary wines Liaise with the Provision Master to manage wine stock levels Manage inventory, consumption reports, and stock ordering Forecast and control stock levels Maintain wine displays and execute beverage promotions Ensure proper use and maintenance of glassware and equipment Assign workstations and ensure smooth service flow Ensure deliveries of gift orders and special requests Conduct inventory counts and account for sales and usage Skills, Knowledge & Expertise: High School Diploma or equivalent Sommelier diploma or certificate from a recognized Wine School Minimum certified Sommelier qualification from the Court of Master Sommeliers or Level 3 WSET/CAPS or AIS One year of working experience as a supervisor in a dining room environment Knowledge of public health and sanitation regulations Thorough practical knowledge of classical wine and beverage service Working knowledge of wine lists covering Old and New World wines and spirits Ability to train and coach team members Benefits: Competitive salary Opportunities for professional growth and development Comprehensive training programs Unique opportunity to work in a dynamic and fast-paced environment Physical Demands: Ability to bend, climb, and perform repetitive motions Ability to lift heavy objects Must maintain physical fitness to perform tasks associated with the job Travel Requirements: Valid passport Flag state issued seaman book General flag state or flag state approved marine fitness medical English proficiency