Server Captain - Soho House Mexico City

Soho House · Ciudad de México, CDMX · onsite We are seeking an experienced Server Captain to lead our team at Soho House Mexico City. As a Server Captain, you will be responsible for overseeing the service team and ensuring that our members and guests receive an exceptional dining experience. Key Responsibilities: Act as an extension of the management team, providing support and guidance to the service staff Collaborate with the Food and Beverage leaders to ensure seamless service and efficient operations Develop and maintain professional relationships with colleagues and management Enhance the dining experience for members and guests by providing pairing suggestions and special offers Maintain communication with management and the Executive Chef regarding allergies and potential risks Complete all necessary reports and checks at the end of each shift Adhere to health and safety policies and procedures Attend to special requests from clients and provide alternative solutions when needed Ensure that food orders are prepared and served correctly Maintain a clean and organized workspace Requirements: Minimum 5+ years of experience in bars and leadership roles Proven ability to influence others and work under pressure Excellent communication and customer service skills Ability to work in fast-paced environments and adapt to changing situations Certification in tips and knowledge of point-of-sale systems Knowledge of inventory management and opera systems Fluency in English and Spanish Physical Requirements: Ability to lift, carry, and move objects up to 20 pounds Ability to stand for extended periods and work in a fast-paced environment Ability to bend, kneel, and crouch as needed