Warehouse GM

Faire · Chicago, IL · $198,000 - $272,500 per year · onsite Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. We are looking for a Warehouse General Manager to oversee the performance of our facility, ensuring orders ship on time, arrive undamaged, and inventory is accurate. You will manage the day-to-day operations of the building run by our 3PL partner, which employs and supervises the warehouse team. Responsibilities Own warehouse performance with our 3PL partner across inbound and outbound SLAs, quality, productivity, and inventory accuracy. Manage the relationship between Faire and our logistics partners, keeping leadership informed on pain points and resolving issues quickly when they come up. Set the plan for running the facility: labor capacity, cycle count strategy, and the equipment the building needs, etc. Own reporting OS that gives a reliable daily/weekly/monthly reporting rhythm that gives Faire's internal leadership clear, actionable visibility into warehouse operations. Identify and drive improvements in processes, workflows, equipment and/or capacity planning to raise productivity. Build the operational team and capabilities the program needs, including key hires and training programs. Partner on warehouse expansion and storage design so the facility can support FbF as it grows beyond today's footprint. Manage vendors like staffing agencies, carriers, equipment vendors, and other third-party partners to contract terms, performance targets, and accountability. Partner to improve systems and tools, working closely with Ops, Product, Engineering, Finance, and Support on the systems and tooling to improve operations in the warehouse. Qualifications 12+ years in warehouse, fulfillment, or distribution operations, including 7+ years as a site or general manager of a building of at least 300K sq ft or 500+ associates running multiple shifts. Experience in eCommerce, B2B, wholesale, or 3PL fulfillment with high SKU variety, case-pack and each-pick workflows, and brand-owned inventory. Experience developing leaders and building a strong warehouse floor culture. Experience operating with deep ownership and a bias to action. Experience managing labor: forecasting, hiring ramps, shift design, and understand the approach for performance management across a mix of employees and agency staff. Experience improving efficiency across labor productivity, service levels, and accuracy at scale. Experience applying Lean, continuous improvement, and root-cause methods. Experience with WMS, labor management, and slotting practices. Experience building quality into operations. Experience owning a site P&L or operating budget. Experience managing vendor contracts. Experience running a safety-first site. Experience partnering across functions. Benefits Flexible paid time off, plus company-wide recharge days Paid parental leave up to 16 weeks Comprehensive health coverage Fertility and family-building benefits Mental health support and coaching Stipends for professional development, wellness, and work-from-home needs Employer-sponsored retirement plan