Online Distribution Coordinator

NEXT · Pontefract, West Yorkshire · c£31,900 - £34,400 · onsite Join the Online Distribution team at NEXT in their flagship warehousing hub in South Elmsall as an Online Distribution Coordinator. You will play a crucial role in ensuring customers receive their orders on time by overseeing and driving the performance of internal distribution processes and third-party carrier networks. Responsibilities Monitor and drive carrier performance: Track, analyse, and act upon daily, weekly, and seasonal operational KPIs to safeguard customer delivery standards and achieve the best success rates for UK parcel deliveries. Evaluate on-site operations: Visit NEXT warehousing complexes and third-party carrier sites across the UK to understand workflows, investigate bottlenecks, and address operational issues first-hand. Deliver continuous improvement: Review end-to-end distribution data to identify operational strengths and weaknesses, recommending and supporting corrective actions where needed. Support network projects: Apply day-to-day operational insight and carrier knowledge to help successfully deliver new project rollouts across the evolving network. Collaborate across teams: Build effective partnerships with internal distribution teams, senior managers, and external logistics partners to keep operations running smoothly. Requirements Strong data skills: Confidence working with figures and reports, working closely with the data team to spot key trends, extract insights, and turn this into actionable tasks and process improvements. A problem-solving, inquisitive mindset: Naturally curious and ready to challenge the status quo, asking the right questions to find better ways of doing things. Clear, positive communication: The ability to build genuine, productive working relationships with people at all levels, both inside NEXT and across the third-party carrier network. Organisational focus: Exceptional attention to detail and a methodical approach to managing priorities, reports, and site visits in a fast-moving setting. Adaptability and a can-do mindset: A flexible, self-motivated attitude towards operational demands, including an openness to occasional unsociable hours when the operation requires it. You'll also need a full, clean driving licence. Relevant background: Previous exposure to a warehousing, distribution, logistics, or supply chain environment is beneficial, alongside a proactive approach to solving problems. AI and process improvement: Any practical experience using AI tools or technologies to streamline workflows and improve processes would be a strong plus. Benefits Sharesave scheme 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products Generous bonus scheme for many roles Restaurants with great food at amazing prices Access to fantastic discounts at Staff Shops Free on-site parking 10% off most partner brands & up to 15% off Branded Beauty Hot deals and exclusive offers from over 3,500 retailers through the online benefits platform Financial Wellbeing - Save, track, and enhance financial wellbeing Apprenticeship - Grow and develop on the job whilst gaining a qualification Support Networks - Access to Network Groups to empower and celebrate each other