Order to Cash (O2C) and Customer Support Data Analyst

London Stock Exchange Group (LSEG) · Bangalore, RMZ Infin We are seeking a highly motivated and thorough professional to join the team in an Order to Cash (O2C) and customer support capacity. This role is critical in ensuring detailed operations, delivering exceptional customer experiences, and driving process excellence. Key Responsibilities and Accountabilities: Display proficiency and attention to business details to address customer concerns, handle partner issues, and manage non-conforming data. Develop and lead structured on-the-job training and coaching for team members on standard processes. Build and maintain collaborations with multi-functional teams to expedite and de-escalate service work during exception handling. Challenge the status quo and initiate process improvement changes and projects. Validate and check process consistency and protocols from business partners. Report on lead time, quality, and process trends with relevant analysis and inferences. Perform management duties in a back-up capacity in the absence of a supervisor or team lead. Facilitate communications between key operational groups on service-impacting incidents. Provide input on process requests on Salesforce systems and support resolving sophisticated queries related to contracts or product installations. Follow up on pending orders and complete administrative tasks as advised by senior team members. Qualifications and Experience: Previous experience in Order to Cash/customer support roles. General knowledge of business, developed through education, to make informed judgments. Strong communication and social skills to effectively interact with customers. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in MS Office tools and familiarity with ERP systems (e.g., SAP, Oracle) is an advantage. Excellent documentation skills for creating SOPs, process maps, and knowledge articles. Strong analytical skills to identify process gaps and recommend improvements. Benefits: Healthcare Retirement planning Paid volunteering days Wellbeing initiatives