Head of Retail, Strategy & Operations

Deliveroo · London · hybrid We are on a mission to revolutionise the retail e-commerce industry. We are a tech-driven company, committed to delivering innovative solutions that redefine the shopping experience for millions of customers worldwide. As the Head of Retail, Strategy & Operations, you will lead the direction of Deliveroo and Wolt’s newest vertical. Reporting to the Director of Strategy & Operations, New Verticals EMEA, you will shape our approach across commercial, operations, marketing and customer experience. Responsibilities: Define our future strategy for Retail, including "where we play" and "how we win" to grow revenue and drive customer acquisition. Identify future elements of our customer and partner value proposition and the required capabilities to deliver them in collaboration with the NV tech teams, and lead deployment of these across EMEA. Establish a roadmap to becoming the preferred delivery provider for our Retail partners. Ensure detailed implementation plans are developed across markets and teams, with a strong follow-up on execution through robust tracking and issue resolution. Lead delivery of revenue growth by identifying partner growth levers for Retail and supporting local teams to deploy them across their partner portfolios. Manage the P&L and all financial investments to realise or exceed our annual financial goals. Lead performance management and forecasting routines to ensure in-year delivery and course-correction to meet revenue and profit targets. Support negotiations with the largest partners and ensure teams approach all negotiations following our Retail commercial framework regarding rate structure and return on investment. Ensure that local teams can build joint business plans with the most important Retail partners. Create a compelling vision with a sense of unity and a desire to perform together. Leadership Capabilities & Behaviours: Performance-focused: A drive to understand what happened, why it happened and what to do next. Structured: Brings structure to recurring processes and complex problems. Influential and collaborative: Builds trust with stakeholders and functional leads. Commercial and analytical: Connects customer, operational and financial metrics to explain performance. Solution finding and strategy: Identifies commercial opportunities and issues in complex situations. Thought-leadership: Uses data and insight from across the market to shape a clear vision for the future. Change Management: Role-models a continuous improvement mindset that embraces change. Community-Building: A team player who readily collaborates across teams. Experience & Skills: Demonstrated track record in strategy consulting or similar (ideally 4-6 years of experience). Experience in grocery, retail or quick commerce is preferred. Highly analytical mindset with strong modelling skills. Experience running performance management processes. Strong problem-solving skills. Strong stakeholder management skills. Strong written and verbal communication.