Project and Program Manager with German

HP Inc. Bulgaria EOOD · Sofia, Sofia HPS Managed Service Delivery (HPS MSD) is responsible for implementing and managing HP Managed Service contracts across PC, Print, and Collaboration businesses. As a Project and Program Manager, you will oversee the successful transition and implementation of HP Managed Services, ensuring the highest Total Customer Experience (TCE). Key Responsibilities: Lead end-to-end transition of managed services projects or programs in accordance with contractual commitments and customer outcomes. Act as primary customer point of contact throughout implementation and transition, managing communication, expectations, governance, risks, issues, and escalations. Develop, maintain, and govern overall project and transition plans, ensuring alignment across internal teams, suppliers, partners, and customer stakeholders. Manage project financials, including budgets, forecasting, purchase orders, supplier payments, revenue realization, and cost control. Establish and drive project governance, including status reporting, KPI tracking, milestone reviews, change control, and executive communications. Coordinate cross-functional resources to ensure successful execution of project deliverables. Build and maintain strong relationships with customer project managers, sponsors, and key stakeholders. Support sales and pursuit activities by contributing delivery expertise, solution validation, implementation planning, and opportunity assessments. Ensure contractual, operational, and commercial compliance throughout the project lifecycle. Identify, assess, and manage project risks, dependencies, issues, and opportunities. Oversee deployment and implementation activities, including project setup, supplier onboarding, ordering coordination, forecasting, installation management, and service readiness. Maintain project data quality and ensure accurate updates across project management and operational tools. Monitor project performance against cost, schedule, quality, and other targets. Facilitate project handovers to operational delivery teams and conduct lessons learned reviews. Mentor project team members and promote professional development and project management excellence. Requirements: Advanced university degree or equivalent. 5+ years of client-facing experience. 5+ years of Project Management experience in IT or Transition/Transformation services. Strong written and verbal English and German language skills. Technical skills in MS Office, Smartsheet, and AI. PMP or alternative Project Management certification is considered an advantage. ITIL certification is a plus. Benefits: Additional medical insurance. Life insurance. Additional days paid leave. Food vouchers. Wellness program. Work-life balance support, including work-from-home opportunities.